Warranty and Returns

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WARRANTY TERMS

Our commitment to quality is reflected in our 180-day warranty policy, which applies to all products. except those marked for clearance.

During this period, LAVIE reserves the right to repair, replace, credit or refund the original purchaser to fulfill our warranty obligations. It covers all manufacturing defects and faults, does not cover normal wear and tear, damage resulting from improper use, accidents or failure to follow instructions. 

LAVIE’s liability is strictly limited to the original purchase price of the product. We will not be responsible for any additional costs.

FAULTY OR DAMAGED PRODUCT

For product which assembly is required (labled as Assemble), please check all the panel and parts before installation, LAVIE will not be responsible to provide any form of compensation for additional hardware or tools once assembly is started.

Contact us within 7 days from receiving of the delivery with the information below:

  • the product name.
  • pictures or short videos to show the defects.
  • products that require assembly, please confirm the part number as per instruction.

​​We’ll let you know the best solution whether go ahead to assemble or pack it back for a replacement.

In case the product need to be returned, we suggest that you hold all packaging until all issues are resolved.

​It is important to note that any products  must be transported in suitable protective packaging to prevent further damage.

CHANGE OF MIND

If you are not satisfied with your purchase, you may return your item within 7 days from the date you receive the product. The item must be complied with the conditions listed below :

  1. unused and in their original condition (unopened and sealed packaging). 
  2. shipping fees for change of mind returns are not refunded. 
  3. Shipping costs to return the products are at your own expense. 
  4. ‘Clearance’ and ‘Deal” items cannot be returned. 
  5. We do not accept change of mind for Quilts/Duvets, Bed linen, Pillows for hygiene safety.
  6. Our change of mind policy does not cover goods collected from our in-store pickup option, as customer had inspected product in person.

To complete your return, we require a receipt or proof of purchase.

Need help?

Contact us at hello@lavie.co.nz for any questions you may have.